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Shipping & Returns

FREE* Delivery
Free* delivery service to Torque and Jan Juc areas.

Delivery on Sunday is not available (except for Special Days).

We are dedicated to delivering your floral orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery you select, weather conditions, and whether the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status
You may inquire into the status of any existing order by calling customer service at 52613270. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
 

Customer Service

Customer satisfaction is our top priority! We'll take the time to ensure that you're completely satisfied with your purchase. You'll love the way we take care of you!

100% Satisfaction Guaranteed
We guarantee that your flower arrangement will be fresh and of the highest quality. If you, or the person receiving your gift, are not completely satisfied with your purchase, please contact us at the time of delivery and one of our customer service representatives will work to ensure your satisfaction.

Availability

Contact Us By:

Phone: 52613270
E-mail: beesflorist@bigpond.com

Business Hours:

Mon.-Fri. 9am to 5pm
Sat. 9am to 1pm

Business Address :
 

Bees Florist
20 School Road
Bellbrae, VIC 3228


Order Confirmation
You will be given a confirmation number immediately after your order has been successfully submitted. We will also send you an email confirmation including all of the information you have submitted on your order.

Order Status
If you have a question about the status of an existing order, call our customer service number at 52613270 or send an email to beesflorist@bigpond.com. Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.

Delivery Time Requests
We will do everything possible to accommodate a delivery time you have requested, such as a morning or afternoon delivery. However, we CANNOT GUARANTEE a time of delivery. The florist has the full business day to deliver (9AM to 5PM).

Substitution Policy
Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colours may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall colour schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over colour.

If a particular flower or container is not available, an item of similar quality and value will be substituted. If this is not acceptable, and you wish us to cancel your order if it cannot be delivered as pictured and requested, then choosing the DO NOT SUBSTITUTE box on the order form will circumvent any substitutions.

Changing or Cancelling Your Order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared. Twenty-four hour advance notice is necessary to assure a cancellation.

Delivery Information
We are dedicated to delivering your floral orders in a timely manner. The time of day your order is placed, method of delivery or shipping you choose, weather conditions, and rural locations can all affect the delivery time and date of an order. Our delivery policies explain the delivery options available to you and how we process.